Refund policy

Last updated: 3 October 2026

Returns at a glance

You have 14 days from delivery to request a return.
Items must be unworn, undamaged and in their original condition, with any tags and packaging.
Standard-size pieces — including made-to-order ones — can be returned.
Pieces made to your own custom measurements can't be returned for change of mind; your statutory rights for faulty items are unaffected.

How to start a return

Send us your order number and the reason for the return through our contact page within 14 days of receiving your order. We'll reply with the correct return address and instructions — please don't ship a return before receiving them, as returns sent to any other address can't be processed.

Return shipping is paid by the customer, unless the item arrived faulty, damaged or not as described. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

Refunds

Once your return arrives and passes inspection, we refund the original payment method within 14 days. If the whole order is returned, the refund covers the items and the original standard shipping charge where required by law.

Exchanges

Need a different size? Tell us when you request the return and we'll arrange an exchange where stock or production allows — for made-to-order pieces this means crafting the new size for you.

Faulty items

If something is wrong with your piece, contact us with photos and your order number and we'll resolve it with a repair, replacement or refund. Nothing in this policy limits your statutory rights, including those under the UK Consumer Rights Act 2015 and, for UK and EU customers, the 14-day cancellation right for distance purchases.